Returns and Complaints
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If you would like to return your order you will have to notify us by email to the following email address: shop@meowbaby.uk .
The return address is in London and it will be provided to you once we accept the return.
To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The return shipping cost is covered by the customer.
We will issue a refund once we receive your item and check it. The refund will be issue in a couple of working days after receiving the order.
Exceptions / Non-Returnable items
- Certain types of items cannot be returned, like personalised items and custom made products.
- A product delivered in a sealed package cannot be returned after opening the package. Please note sometimes the MeowBaby Sofa might be delivered in a sealed package and they cannot be returned once the sealed package has been opened.
Complaints
If the product purchased from us proves to be defective, please notify us by sending us an email: shop@meowbaby.uk
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SUITABLE FROM 1 YEAR OLD.
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