Returns and Complaints

Returns and Complaints

Returns

We have a 14-day return policy, which means you must request a return and send the product back within 14 days of receiving your order. 

If you would like to return your order you will have to notify us by email to the following email address: shop@meowbaby.uk .

The return address is in London and it will be provided to you once we accept the return.

To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The return shipping cost is covered by the customer. Please provide the tracking number once the package has been returned.

We will issue a refund once we receive your item and check it. The refund will be issue in a 1 to 3 working days after receiving the order.

Exceptions / Non-Returnable items:
- A product delivered in a sealed package cannot be returned after opening the sealed package. Please note that the MeowBaby Sofa is delivered in a sealed package and it cannot be returned once the sealed package has been opened.

- Certain types of items cannot be returned, like personalised items and custom made products.

Exchanges

We do not offer direct product exchanges. If you would like a different item, you may return your original product provided it meets all return eligibility requirements. Once your return has been approved, you can place a new order for product you would like.

Complaints

If the product purchased from us proves to be defective, please notify us by sending us an email: shop@meowbaby.uk . You must report this within 48 hours of the order being delivered.